Privacy Policy.
Privacy Policy. Effective: March 2026
Mombirds Privacy Policy
Welcome to Mombirds! This Privacy Policy explains how we collect, use, and protect your personal information. We value your privacy and aim to be transparent about how we handle your data.
By using our services, you acknowledge that you've read, understood, and agreed to this Privacy Policy. If you have any questions, please contact us at info@mombirds.com.
Who Can Use Mombirds
Mombirds is available to users 18 years of age and older who are legally able to enter into contracts.
About Mombirds
Mombirds is a managed support service that connects families with vetted helpers for in-home household tasks and coordination support. Our helpers and support providers — which may include in-home assistants, household helpers, and executive assistants — help families reduce the mental load of running a household. We also work with trusted partner companies and may refer clients to other services when relevant.
Mombirds is operated by Via Ladera LLC.
Information We Collect
We collect personal information to provide and improve our services. This may include:
Contact information (such as your name, phone number, email address)
Family and household information (to assist with service planning and bookings)
Service requests, preferences, and feedback
Demographic details (such as zip code and neighborhood)
Payment and billing information
Usage data (how you interact with our website and communications)
Marketing preferences
How We Collect Information
We collect information when you:
Register for an account or communicate with us via text message, email, or phone
Request, schedule, or use our services
Share personal or family details needed for bookings, matches, or support
Provide feedback or complete surveys
Interact with our website (including through cookies and similar technologies)
How We Use Your Information
We use your information to:
Provide, operate, and improve our services
Personalize your experience
Match you with appropriate helpers or support providers
Coordinate service requests, scheduling, and bookings
Communicate with you (including by text and email)
Handle billing and payment processing via Stripe
Refer you to trusted partner companies when relevant to your needs
Conduct research and improve platform functionality
Maintain security and prevent misuse
Sharing Your Information
We may share your information with:
Helpers and support providers coordinating services on your behalf
Trusted partner companies we work with or refer clients to, only as relevant to your needs
Third-party vendors only as needed for fulfillment of service requests
Payment processors and technology platforms that support our services
Authorities or law enforcement if required to comply with legal obligations or protect rights
We do not sell your personal information.
Data Retention
We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information, we will process your request in accordance with applicable laws.
Communication Consent
By using Mombirds, you consent to receive communications via text message and email related to your account, services, and updates. You may manage preferences or opt out by contacting us.
Your Rights
You have the right to:
Access, update, or correct your personal information
Request deletion of your personal data
Opt out of marketing communications
To exercise these rights, contact us at info@mombirds.com.
Security Measures
We take the security of your information seriously and use industry-standard practices to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or posted on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
California Residents
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) regarding your personal information. You may request access to, deletion of, or information about how your data is shared by contacting us at info@mombirds.com.
Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us at info@mombirds.com.