Terms of service.
Effective: April 25, 2025
Mombirds Terms of Service
Welcome to Mombirds! These Terms of Service ("Terms") govern your use of the Mombirds website, services, and platform (collectively, the "Services"). By accessing or using Mombirds, you agree to comply with these Terms. Please read them carefully.
Introduction
Mombirds provides concierge support services designed to assist families with scheduling, planning, vendor matching, and household coordination. Our team of Executive Assistants ("EAs") and trusted partners help streamline your day-to-day life through text-based communication and personalized support.
Mombirds is operated by Via Ladera LLC ("we," "us," or "our").
User Accounts
Registration: You must create an account to access our Services. You agree to provide accurate, current, and complete information during the registration process.
Account Security: You are responsible for maintaining the security of your account credentials. Notify us immediately of any unauthorized access or use.
Communication Consent: By using Mombirds, you agree to receive communications via text messages and emails related to your account, services, and platform updates. You can manage communication preferences by contacting us.
Services
Concierge Support: Mombirds provides research, planning, scheduling, booking assistance, and vendor matching services. While we recommend trusted providers, all third-party services are ultimately contracted directly between you and the vendor.
Vendor Matching: Mombirds may introduce or connect you with independent service providers. Mombirds is not responsible for the quality, safety, legality, or conduct of third-party vendors.
Purchases on Your Behalf: If you authorize Mombirds to make purchases or bookings on your behalf, you agree to reimburse Mombirds or pay associated costs directly.
Subscription Services: Some Mombirds offerings require a paid subscription. By subscribing, you agree to recurring billing according to your selected plan. You may cancel according to our Cancellation Policy.
User Responsibilities
Respectful Communication: You agree to communicate respectfully and professionally with our EAs, vendors, and other users.
Accurate Information: You agree to provide accurate, up-to-date information when requesting services, bookings, or matches.
Compliance: You must comply with all applicable local, state, and federal laws when using our Services.
Intellectual Property
Content Ownership: Users retain ownership of the content they submit (e.g., feedback or testimonials). By submitting content, you grant Mombirds a non-exclusive, royalty-free license to use, reproduce, and display it in connection with promoting and improving our Services.
Trademarks: The Mombirds name, logo, and branding are owned by Via Ladera LLC. You may not use them without prior written consent.
Limitation of Liability
Mombirds provides concierge services to facilitate and coordinate support but does not guarantee outcomes, vendor performance, or service availability. You acknowledge that you engage third-party vendors or services at your own discretion and risk. Mombirds is not liable for any damages, losses, or injuries resulting from:
Use of third-party vendors
Scheduling errors or changes
Service outcomes, cancellations, or disputes
Mombirds’ total liability for any claim arising out of or relating to the Services will not exceed the total amount you paid to Mombirds for Services in the six (6) months prior to the event giving rise to the claim. Mombirds is not liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.
Termination
Mombirds may suspend or terminate accounts at any time, at our sole discretion, including (but not limited to) for violations of these Terms or conduct that disrupts the experience of other users or staff.
Disclaimer
No Endorsement: Inclusion of any vendor, product, or service in our recommendations does not imply endorsement.
No Guarantee: We strive to deliver a high-quality experience but do not guarantee uninterrupted, error-free, or perfect services.
Governing Law
These Terms are governed by the laws of the State of Texas, USA.
Dispute Resolution: Any disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, held in Austin, Texas.
Changes to Terms
We may update these Terms occasionally. We will notify you of significant changes. Continued use of Mombirds after updates constitutes acceptance of the new Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact us at info@mombirds.com.
By using Mombirds, you agree to these Terms. Thank you for trusting us to lighten your load!